30-Day Money-Back Guarantee
As part of the Consumer Protection (Distance Selling) Regulations 2000, UK law affords you a 7-day 'cooling off' period where a purchase may be cancelled.
Xengo Internet Ltd extends this legal protection and offers a 30-day money-back guarantee on all of our hosting products. However, we cannot offer a cancellation for domain name registrations/transfers or for the provision of SSL
certificates as these items are created specifically at the time of purchase by a third-party supplier.
If you wish to cancel an order and receive a refund please raise a support ticket. We will process your request within 1 working day. Although we cannot refund domain name registration or transfers,
you will still retain full ownership of the domain(s) and we will provide a control panel for you to administrate your domain(s).